Props for Excellent Customer Service

to Kodak. I figured since I wrote at length about poor customer service with a different company, I should be fair and note when I receive excellent customer service.

I bought my teenager a Kodak Easyshare camera for her birthday several weeks ago. She uses it a lot. But one day the display was full of not much but wild psychedelic colors, and not because that’s how our house is painted. Looking at it, it seemed the lcd screen had a puncture wound of some sort, but I couldn’t be sure. The camera was still well within the warranty period, but this didn’t look like a manufacturing defect to me. It looked as if the camera had perhaps been swung from the wrist strap & hit something. My kid didn’t remember anything happening, but she is pretty active.

I called Kodak, explaining the situation. I like to think it was my honesty that paid off. I told the cs rep straight out that I thought the camera had been damaged after purchase, but wasn’t 100% sure. I asked for & received a quote for repair, worked out the financing of said repair with the camera’s owner & shipped it off.

I received an email two days later notifying me they had received the camera. The day after that, I received an email notifying me the camera had been shipped back to me. In less than a week, it was back in our hands, along with a note saying the damage was not covered under warranty but they had repaired it free of charge anyway as a courtesy.

So. Yay Kodak people!

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